FAQs
Door-to-Door Shipping
Your Questions, Answered

What should I do if my package is damaged or lost?
If your package arrives damaged or is lost in transit, follow these steps:
- Report the issue within 24 hours of delivery.
- Provide documentation, including photos and a description of the issue.
- Initiate a claim if the shipment was insured. Our customer support team will assist you throughout the claims process.
How do I prepare my package for shipping?
To ensure a safe delivery, follow these best practices:
- Use a sturdy box or crate suitable for the weight and fragility of the item.
- Wrap items securely with protective materials such as bubble wrap or foam padding.
- Seal the package with strong packing tape.
- Clearly label the package with both the sender’s and recipient’s addresses.
What’s the best way to ensure smooth delivery?
For the best experience:
- Double-check your shipping address.
- Use clear and accurate labelling.
- Choose an appropriate packaging material.
- Opt for insurance if shipping high-value goods.
Can I change my delivery address after shipping?
Address changes are possible if the shipment has not yet reached the final transit stage. Contact our support team immediately to request modifications.
How do I get a quote for door-to-door shipping?
Getting a quote is easy:
- Use our online form.
- Contact our customer service team.
- Visit our nearest branch for an in-person consultation.
If you have any other questions, feel free to reach out. We’re here to make shipping simple and stress-free!
What is Door-to-Door Shipping, and how does it work?
Door-to-door shipping is a seamless service where we pick up your package from your specified location and deliver it directly to the recipient’s address. Our team handles the entire logistics process, including documentation, customs clearance, and last-mile delivery. This service eliminates the need for you to drop off or pick up your shipment from a facility.
What documents are required for international shipping?
For international shipments, you may need:
- A commercial invoice (for business shipments)
- A packing list
- Customs declaration forms
- Any required permits or licenses (for specific goods)
Our team can guide you through the paperwork to ensure compliance with customs regulations.
Do you offer insurance for shipments?
Yes, we offer shipment insurance to protect your package against loss or damage. You can opt for basic coverage or full-value protection based on your needs.
How long does delivery take?
Delivery time varies based on the destination and service level:
- Domestic shipping: 1–5 business days
- International shipping: 5–14 business days (varies by country and customs processing)
- Expedited options: Available for faster delivery at an additional cost
What happens if my package is delayed?
Delays can occur due to customs clearance, weather conditions, or logistical issues. Our team closely monitors shipments and will update you on any delays. For urgent cases, you can contact our support team for assistance.
Are there any weight or size restrictions?
Weight and size limits depend on the shipping destination and service level. If you have an oversized or heavy shipment, contact us to determine the best shipping option.
What types of items can I ship using Door-to-Door Shipping?
You can ship personal items, business goods, documents, furniture, electronics, and more. However, restricted or prohibited items (such as hazardous materials, perishable goods, or illegal substances) must be verified with our customer service before shipping.
Do you offer pickup services?
Yes, we provide scheduled pickups for your convenience. You can book a pickup online or call our customer service to arrange one.
How are shipping costs calculated?
Shipping costs are based on:
- Package dimensions and weight
- Destination country and delivery speed
- Additional services (such as insurance or expedited handling)
You can contact us for an accurate quote.
Dignified Transportation of Human Remains
Your Questions, Answered

How long does the transportation process take?
The timeline depends on the destination and documentation processing:
- Domestic Transport: 1–3 days
- International Transport: 3–10 days (varies by country and document processing time)
Delays may occur due to embassy approvals, airline availability, or local holidays. Our team provides regular updates to ensure transparency and peace of mind.
Do you provide religious or cultural accommodations?
Yes, we respect all religious and cultural customs, including:
- Islamic Janazah Preparation and Burial Guidelines
- Hindu Last Rites Considerations
- Christian and Other Faith-Based Preferences
- Specific Regional and Indigenous Traditions
Our team works with religious institutions and cultural advisors to ensure all customs are honoured.
What if I have special requests or require urgent transportation?
For urgent cases, we provide:
- Emergency Express Services
- Expedited Document Processing
- Priority Airline Bookings
Contact our support team for immediate assistance. We are here to support you in the most difficult times with compassion and efficiency.
Are there specific airline restrictions for transporting human remains?
Yes, each airline has policies regarding:
- Acceptable Casket or Container Specifications
- Required Documentation Prior to Booking
- Weight and Handling Charges
- Airport Handling and Storage Considerations
We liaise with airlines to ensure all requirements are met and minimize disruptions.
Can the family accompany the remains during transportation?
Yes, family members may travel on the same flight as the remains, subject to airline policies and ticket availability. Our team can coordinate flight bookings to ensure smooth travel arrangements.
What is the Transportation of Human Remains service, and how does it work?
Our Transportation of Human Remains service ensures the dignified and secure transfer of deceased individuals from one location to another, whether domestically or internationally. We handle all logistical, legal, and administrative requirements, including obtaining necessary permits, embalming or preparation, casket or container selection, airline booking, and customs clearance. Our team coordinates with funeral homes, consulates, and airlines to provide a seamless and respectful service.
What are the costs involved in transporting human remains?
Costs depend on:
- Distance and Destination (domestic or international rates apply)
- Airline Fees (vary by carrier and route)
- Casket or Shipping Container Type (standard vs. specialized containment)
- Permits and Documentation Fees (country-specific requirements)
- Additional Services (embalming, cremation, or funeral home services)
We provide customized quotes based on specific needs and preferences.
Can I transport cremated remains instead of a body?
Yes, transporting cremated remains is often simpler and requires:
- Death Certificate and Cremation Certificate
- An Urn Approved for Air Transport
- Customs and Consular Clearance for International Shipments
Many families opt for cremation as a more flexible alternative to repatriation.
How is the body prepared for transportation?
Depending on the requirements of the destination country, preparation may involve:
- Embalming (to preserve the body for transport)
- Sanitary Preparation (in cases where embalming is not mandatory)
- Placement in a Hermetically Sealed Casket or Zinc Lining (for international transport)
- Customary or Religious Considerations (to honor cultural or faith-based traditions)
Our team works with certified mortuaries and funeral homes to ensure that all preparations meet legal and ethical standards.
What should I do if my loved one passes away abroad?
If a death occurs overseas, follow these steps:
- Notify the Local Authorities and Obtain a Death Certificate
- Contact the Nearest Embassy or Consulate
- Engage a Professional Repatriation Service (Like Ours)
- Arrange for Permits and Documentation
- Coordinate with Airlines and Funeral Homes
We specialize in international repatriation and can manage the entire process on your behalf.
What happens if the deceased had a contagious disease?
In cases involving contagious diseases, additional precautions and regulations apply. Authorities may require:
- Specialized Sealed Caskets or Zinc-Lined Containers
- Clearance from Health Departments and Embassies
- Additional Documentation Confirming Safe Transport
We work closely with health officials to ensure compliance and dignity in handling such cases.
What documents are required for transporting human remains?
For domestic and international transportation, the required documents may include:
- Death Certificate (certified by local authorities)
- Embalming Certificate (if required by the destination country)
- Transit Permit (issued by relevant health authorities)
- Affidavit of Non-Contagious Disease (for international transport)
- Passport and Identification Documents of the deceased
- Consular Clearance (if applicable for international shipments)
Our team assists families in securing and verifying these documents to ensure compliance with local and international regulations.
Pet Relocation Services
Your Questions, Answered

What if my pet is a senior or has medical conditions?
Senior pets or pets with medical conditions can still travel, but additional precautions are needed:
- Consult with your vet to assess travel suitability.
- Arrange for a specialized crate if needed.
- Provide necessary medications with clear instructions.
- Schedule direct flights to minimize stress.
We take extra care to accommodate your pet’s needs.
What kind of travel crate does my pet need?
Your pet’s crate must meet IATA (International Air Transport Association) standards. The crate should be:
- Well-ventilated on all sides
- Spacious enough for the pet to stand, turn around, and lie down comfortably
- Securely locked to prevent escape
- Equipped with absorbent bedding and water dispensers
We can help you select or customize an appropriate crate.
How do I prepare my pet for relocation?
- Ensure your pet is comfortable in their travel crate.
- Gradually increase crate time before the journey.
- Keep up with all vaccinations and health check-ups.
- Maintain a normal diet and hydration schedule before travel.
- Provide a familiar item (like a blanket or toy) for comfort during transit.
- Avoid sedating pets unless prescribed by a veterinarian.
Will my pet be quarantined upon arrival?
Some countries require mandatory quarantine upon arrival. The duration and conditions depend on the destination’s regulations. We will inform you of any quarantine requirements and help arrange necessary accommodations.
What are the costs associated with pet relocation?
Pet relocation costs depend on:
- Distance and destination (domestic vs. international)
- Airline fees and pet travel policies
- Veterinary and documentation expenses
- Crate type and size
- Additional services (e.g., door-to-door pickup and delivery, quarantine handling)
We provide a detailed cost estimate after an initial consultation.
Do you offer group relocation for multiple pets?
Yes, we provide solutions for families relocating multiple pets. Special crate arrangements and discounts are available for bulk bookings.
What types of pets can be relocated?
We relocate cats, dogs, birds, and other small domesticated animals. Exotic pets, reptiles, and specific breeds may require additional documentation and airline approval. Please contact us to verify eligibility.
What are the legal requirements for international pet relocation?
International pet relocation requires compliance with the destination country’s import regulations. These typically include:
- Up-to-date vaccinations (including rabies)
- Health certificates issued by a licensed veterinarian
- Import permits (if required)
- Microchipping for identification
- Quarantine compliance (where applicable)
Our team will guide you through the necessary paperwork and legal procedures.
Can I send my pet alone, or do I need to travel with them?
Your pet can travel unaccompanied as a manifest cargo shipment. We handle all airline and customs formalities to ensure a smooth transit and safe arrival at the destination.
What happens if my pet needs medical assistance during travel?
In case of an emergency, our network of veterinary professionals and airline staff are trained to provide immediate care. We also recommend scheduling a pre-travel health check to minimize risks.
What is pet relocation, and how does it work?
Pet relocation is a specialized service that ensures the safe and comfortable transportation of pets across cities, countries, or continents. Our service includes pre-travel consultations, documentation assistance, veterinary checks, airline coordination, and final delivery to your destination. We handle every aspect to make your pet’s journey smooth and stress-free.
How do I get a quote for pet relocation?
To get a customized quote:
- Use our online form.
- Contact our customer support team.
- Schedule a consultation for a tailored relocation plan.
For any additional questions, feel free to reach out. We’re here to make your pet’s journey safe, comfortable, and stress-free!
Are there any airline restrictions for pet travel?
Yes, each airline has specific regulations, including:
- Breed restrictions (some airlines do not transport brachycephalic breeds like pugs and bulldogs due to breathing difficulties)
- Cabin vs. cargo travel policies
- Seasonal restrictions (some airlines do not allow pet travel in extreme temperatures)
We work closely with airlines to find the safest and most suitable travel options.
How do I make my pet feel comfortable during transit?
- Keep your pet well-exercised before travel.
- Place a familiar blanket or an unwashed piece of your clothing in the crate.
- Ensure your pet is hydrated before departure.
- Avoid feeding them a heavy meal right before the flight.
- Reassure them with calm, positive reinforcement before departure.
How long does the pet relocation process take?
The timeline depends on the destination, documentation, and airline availability. Typically:
- Domestic moves: 3–7 days
- International moves: 2–6 weeks (depending on permit approvals and quarantine requirements)
We recommend planning well in advance to avoid delays.
Do you offer door-to-door pet relocation services?
Yes! Our door-to-door service includes:
- Home pickup
- Airport check-in assistance
- Customs clearance at the destination
- Delivery to the final address
This ensures a seamless experience without you needing to handle any logistics.
Can I schedule my pet’s relocation in advance?
Yes! We recommend booking at least 4–6 weeks in advance for international relocations and 1–2 weeks in advance for domestic moves to ensure smooth arrangements.
A Legacy of Satisfied Customers
Voices of Experience
Hear directly from the people we’ve had the privilege of serving. Our valued customers share their stories of seamless journeys, unwavering support, and the peace of mind that comes with entrusting their precious cargo to our care. Their experiences are a testament to the care and commitment we put into every shipment.

Liam O’Connor
Construction Manager
Lost shipments cost me money. Arab Sas understands that.
I deal with international suppliers, and if materials don’t arrive on time, my projects fall apart. Arab Sas doesn’t just move boxes - they understand the importance of every shipment. No excuses, no last-minute surprises. Just solid, reliable service.

Lisa Connors
Military Spouse
Military relocations are tough. Arab Sas handled the hardest part - getting our dog home.
We move a lot, but this time, taking Duke with us to Washington felt impossible. Some companies don’t even touch military relocations. Arab Sas handled everything. No stress, no drama. Just Duke at my doorstep, tail wagging like we never left.

Jasmine Wu
Fashion Designer
Sending fabric samples used to be the worst part of my job. Not anymore.
Every time I ship delicate fabrics, I hold my breath. Will they be damaged? Will they get there on time? With Arab Sas, I finally relax. My samples reach my buyers fast, and in perfect condition. It’s like handing them over in person, but without the airfare.

Yusuf Al-Khalil
Retired
Respect. That’s what they gave my brother.
From the moment we called, Arab Sas treated my brother with respect. No rush, no cold responses - just people who understand what this means. When he arrived, we knew he had been in good hands. And that means everything.

Adeel Khan
Software Engineer
They handled everything. I didn’t have to chase them once.
I’ve shipped things before, and usually, I spend half my time following up. Not this time. Arab Sas updated me before I even thought to ask. My package showed up exactly when and where it was supposed to. No hassle, no hidden fees. Just smooth service.

Anika Sharma
Nurse
I was dreading moving back to India. All those boxes, the paperwork... it was a nightmare!
Honestly, I was super stressed about moving my family back to India. All those boxes, the paperwork... it was overwhelming. But Arab Sas, they made it so easy. Picked everything up from our apartment, delivered it right to my mom's door. Now I can finally relax and enjoy being back home.
Mastering the Move
Stories, Insights & Expert Advice
Moving goods, relocating pets, or sending something priceless - every journey has a story. Our blog is where expertise meets real-world experience. From packing tips to customs insights, from personal experiences to industry trends, we cover it all. Whether you're navigating international regulations or ensuring safe delivery for something that matters, we provide the knowledge to make every step seamless. Dive in. Get informed. Move with confidence.
Why Pet Relocation is More Than Just Shipping an Animal
Explore why pet relocation is more than just shipping an animal. Learn about the emotional and logistical aspects involved in ensuring a safe and smooth transition for your beloved pets. Discover how Arab Sas Air Cargo provides tailored solutions that prioritize your pet's well-being during their journey.
Understanding the Legal and Cultural Aspects of Transporting Human Remains
Explore the complexities of transporting human remains, including essential legal regulations and cultural sensitivities. Learn how Arab Sas Air Cargo provides compassionate services to support families during this challenging journey. Discover best practices for navigating the transportation process with care and respect.
How to Choose the Best Pet Relocation Service for Your Furry Friend
Discover essential tips for selecting the ideal pet relocation service to ensure your furry friend's safety and comfort during a move. Learn about evaluating providers, understanding costs, and prioritizing care with expert insights from Arab Sas Air Cargo.
The Sensitive Art of Dignified Repatriation: A Guide for Families
Discover essential insights for families on the dignified repatriation of loved ones. Navigate the process with compassion and expert support.
Moving Pets to India: Step-by-Step Relocation Guide from Saudi Arabia
Discover the ultimate guide to relocating your pets from Riyadh to India. Learn about microchipping, vaccination requirements, necessary documentation, and travel tips to ensure a safe and stress-free journey for your furry friends.
Understanding Pet Travel Regulations: What Every Pet Owner Should Know
Navigate the complexities of pet relocation with our comprehensive guide. Discover key regulations, preparation tips, and expert advice to ensure a smooth journey for your beloved pet. Learn how to choose the right relocation service and stay informed about destination-specific requirements.
How Door-to-Door Shipping Saves Time and Reduces Stress for Expatriates
Discover how door-to-door shipping can save expatriates time and reduce stress during their move, ensuring a seamless transition to life in Riyadh.
Why Door-to-Door Shipping is the Future of International Logistics
Experience hassle-free international logistics with door-to-door shipping, ensuring timely delivery and peace of mind for families and businesses in Riyadh.











