FAQs

If your package arrives damaged or is lost in transit, follow these steps:

• Report the issue within 24 hours of delivery.
• Provide documentation, including photos and a description of the issue.
• Initiate a claim if the shipment was insured. Our customer support team will assist you throughout the claims process.

To ensure a safe delivery, follow these best practices:

• Use a sturdy box or crate suitable for the weight and fragility of the item.
• Wrap items securely with protective materials such as bubble wrap or foam padding.
• Seal the package with strong packing tape.
• Clearly label the package with both the sender’s and recipient’s addresses.

For the best experience:

• Double-check your shipping address.
• Use clear and accurate labelling.
• Choose an appropriate packaging material.
• Opt for insurance if shipping high-value goods.

Address changes are possible if the shipment has not yet reached the final transit stage. Contact our support team immediately to request modifications.

Getting a quote is easy:

• Use our online form.
• Contact our customer service team.
• Visit our nearest branch for an in-person consultation.

If you have any other questions, feel free to reach out. We’re here to make shipping simple and stress-free!

Door-to-door shipping is a seamless service where we pick up your package from your specified location and deliver it directly to the recipient’s address. Our team handles the entire logistics process, including documentation, customs clearance, and last-mile delivery. This service eliminates the need for you to drop off or pick up your shipment from a facility.

For international shipments, you may need:

• A commercial invoice (for business shipments)
• A packing list
• Customs declaration forms
• Any required permits or licenses (for specific goods)

Our team can guide you through the paperwork to ensure compliance with customs regulations.

Yes, we offer shipment insurance to protect your package against loss or damage. You can opt for basic coverage or full-value protection based on your needs.

Delivery time varies based on the destination and service level:

• Domestic shipping: 1–5 business days
• International shipping: 5–14 business days (varies by country and customs processing)
• Expedited options: Available for faster delivery at an additional cost

Delays can occur due to customs clearance, weather conditions, or logistical issues. Our team closely monitors shipments and will update you on any delays. For urgent cases, you can contact our support team for assistance.

Weight and size limits depend on the shipping destination and service level. If you have an oversized or heavy shipment, contact us to determine the best shipping option.

You can ship personal items, business goods, documents, furniture, electronics, and more. However, restricted or prohibited items (such as hazardous materials, perishable goods, or illegal substances) must be verified with our customer service before shipping.

Yes, we provide scheduled pickups for your convenience. You can book a pickup online or call our customer service to arrange one.

Shipping costs are based on:

• Package dimensions and weight
• Destination country and delivery speed
• Additional services (such as insurance or expedited handling)

You can contact us for an accurate quote.

The timeline depends on the destination and documentation processing:

• Domestic Transport: 1–3 days
• International Transport: 3–10 days (varies by country and document processing time)

Delays may occur due to embassy approvals, airline availability, or local holidays. Our team provides regular updates to ensure transparency and peace of mind.

Yes, we respect all religious and cultural customs, including:

• Islamic Janazah Preparation and Burial Guidelines
• Hindu Last Rites Considerations
• Christian and Other Faith-Based Preferences
• Specific Regional and Indigenous Traditions

Our team works with religious institutions and cultural advisors to ensure all customs are honoured.

For urgent cases, we provide:

• Emergency Express Services
• Expedited Document Processing
• Priority Airline Bookings

Contact our support team for immediate assistance. We are here to support you in the most difficult times with compassion and efficiency.

Yes, each airline has policies regarding:

• Acceptable Casket or Container Specifications
• Required Documentation Prior to Booking
• Weight and Handling Charges
• Airport Handling and Storage Considerations

We liaise with airlines to ensure all requirements are met and minimize disruptions.

Yes, family members may travel on the same flight as the remains, subject to airline policies and ticket availability. Our team can coordinate flight bookings to ensure smooth travel arrangements.

Our Transportation of Human Remains service ensures the dignified and secure transfer of deceased individuals from one location to another, whether domestically or internationally. We handle all logistical, legal, and administrative requirements, including obtaining necessary permits, embalming or preparation, casket or container selection, airline booking, and customs clearance. Our team coordinates with funeral homes, consulates, and airlines to provide a seamless and respectful service.

Costs depend on:

• Distance and Destination (domestic or international rates apply)
• Airline Fees (vary by carrier and route)
• Casket or Shipping Container Type (standard vs. specialized containment)
• Permits and Documentation Fees (country-specific requirements)
• Additional Services (embalming, cremation, or funeral home services)

We provide customized quotes based on specific needs and preferences.

Yes, transporting cremated remains is often simpler and requires:

• Death Certificate and Cremation Certificate
• An Urn Approved for Air Transport
• Customs and Consular Clearance for International Shipments

Many families opt for cremation as a more flexible alternative to repatriation.

Depending on the requirements of the destination country, preparation may involve:

• Embalming (to preserve the body for transport)
• Sanitary Preparation (in cases where embalming is not mandatory)
• Placement in a Hermetically Sealed Casket or Zinc Lining (for international transport)
• Customary or Religious Considerations (to honor cultural or faith-based traditions)

Our team works with certified mortuaries and funeral homes to ensure that all preparations meet legal and ethical standards.

If a death occurs overseas, follow these steps:

• Notify the Local Authorities and Obtain a Death Certificate
• Contact the Nearest Embassy or Consulate
• Engage a Professional Repatriation Service (Like Ours)
• Arrange for Permits and Documentation
• Coordinate with Airlines and Funeral Homes

We specialize in international repatriation and can manage the entire process on your behalf.

In cases involving contagious diseases, additional precautions and regulations apply. Authorities may require:

• Specialized Sealed Caskets or Zinc-Lined Containers
• Clearance from Health Departments and Embassies
• Additional Documentation Confirming Safe Transport

We work closely with health officials to ensure compliance and dignity in handling such cases.

For domestic and international transportation, the required documents may include:

• Death Certificate (certified by local authorities)
• Embalming Certificate (if required by the destination country)
• Transit Permit (issued by relevant health authorities)
• Affidavit of Non-Contagious Disease (for international transport)
• Passport and Identification Documents of the deceased
• Consular Clearance (if applicable for international shipments)

Our team assists families in securing and verifying these documents to ensure compliance with local and international regulations.

Senior pets or pets with medical conditions can still travel, but additional precautions are needed:

• Consult with your vet to assess travel suitability.
• Arrange for a specialized crate if needed.
• Provide necessary medications with clear instructions.
• Schedule direct flights to minimize stress.

We take extra care to accommodate your pet’s needs.

Your pet’s crate must meet IATA (International Air Transport Association) standards. The crate should be:

• Well-ventilated on all sides
• Spacious enough for the pet to stand, turn around, and lie down comfortably
• Securely locked to prevent escape
• Equipped with absorbent bedding and water dispensers

We can help you select or customize an appropriate crate.

• Ensure your pet is comfortable in their travel crate.
• Gradually increase crate time before the journey.
• Keep up with all vaccinations and health check-ups.
• Maintain a normal diet and hydration schedule before travel.
• Provide a familiar item (like a blanket or toy) for comfort during transit.
• Avoid sedating pets unless prescribed by a veterinarian.

Some countries require mandatory quarantine upon arrival. The duration and conditions depend on the destination’s regulations. We will inform you of any quarantine requirements and help arrange necessary accommodations.

Pet relocation costs depend on:

• Distance and destination (domestic vs. international)
• Airline fees and pet travel policies
• Veterinary and documentation expenses
• Crate type and size
• Additional services (e.g., door-to-door pickup and delivery, quarantine handling)

We provide a detailed cost estimate after an initial consultation.

Yes, we provide solutions for families relocating multiple pets. Special crate arrangements and discounts are available for bulk bookings.

We relocate cats, dogs, birds, and other small domesticated animals. Exotic pets, reptiles, and specific breeds may require additional documentation and airline approval. Please contact us to verify eligibility.

International pet relocation requires compliance with the destination country’s import regulations. These typically include:

• Up-to-date vaccinations (including rabies)
• Health certificates issued by a licensed veterinarian
• Import permits (if required)
• Microchipping for identification
• Quarantine compliance (where applicable)

Our team will guide you through the necessary paperwork and legal procedures.

Your pet can travel unaccompanied as a manifest cargo shipment. We handle all airline and customs formalities to ensure a smooth transit and safe arrival at the destination.

In case of an emergency, our network of veterinary professionals and airline staff are trained to provide immediate care. We also recommend scheduling a pre-travel health check to minimize risks.

Pet relocation is a specialized service that ensures the safe and comfortable transportation of pets across cities, countries, or continents. Our service includes pre-travel consultations, documentation assistance, veterinary checks, airline coordination, and final delivery to your destination. We handle every aspect to make your pet’s journey smooth and stress-free.

To get a customized quote:

• Use our online form.
• Contact our customer support team.
• Schedule a consultation for a tailored relocation plan.

For any additional questions, feel free to reach out. We’re here to make your pet’s journey safe, comfortable, and stress-free!

Yes, each airline has specific regulations, including:

• Breed restrictions (some airlines do not transport brachycephalic breeds like pugs and bulldogs due to breathing difficulties)
• Cabin vs. cargo travel policies
• Seasonal restrictions (some airlines do not allow pet travel in extreme temperatures)

We work closely with airlines to find the safest and most suitable travel options.

• Keep your pet well-exercised before travel.
• Place a familiar blanket or an unwashed piece of your clothing in the crate.
• Ensure your pet is hydrated before departure.
• Avoid feeding them a heavy meal right before the flight.
• Reassure them with calm, positive reinforcement before departure.

The timeline depends on the destination, documentation, and airline availability. Typically:

• Domestic moves: 3–7 days
• International moves: 2–6 weeks (depending on permit approvals and quarantine requirements)

We recommend planning well in advance to avoid delays.

Yes! Our door-to-door service includes:

• Home pickup
• Airport check-in assistance
• Customs clearance at the destination
• Delivery to the final address

This ensures a seamless experience without you needing to handle any logistics.

Yes! We recommend booking at least 4–6 weeks in advance for international relocations and 1–2 weeks in advance for domestic moves to ensure smooth arrangements.