FAQs
Door-to-Door Shipping
Your Questions, Answered

What types of items can I ship using Door-to-Door Shipping?
You can ship personal items, business goods, documents, furniture, electronics, and more. However, restricted or prohibited items (such as hazardous materials, perishable goods, or illegal substances) must be verified with our customer service before shipping.
How do I get a quote for door-to-door shipping?
Getting a quote is easy:
- Use our online form.
- Contact our customer service team.
- Visit our nearest branch for an in-person consultation.
If you have any other questions, feel free to reach out. We’re here to make shipping simple and stress-free!
What should I do if my package is damaged or lost?
If your package arrives damaged or is lost in transit, follow these steps:
- Report the issue within 24 hours of delivery.
- Provide documentation, including photos and a description of the issue.
- Initiate a claim if the shipment was insured. Our customer support team will assist you throughout the claims process.
Do you offer pickup services?
Yes, we provide scheduled pickups for your convenience. You can book a pickup online or call our customer service to arrange one.
How do I prepare my package for shipping?
To ensure a safe delivery, follow these best practices:
- Use a sturdy box or crate suitable for the weight and fragility of the item.
- Wrap items securely with protective materials such as bubble wrap or foam padding.
- Seal the package with strong packing tape.
- Clearly label the package with both the sender’s and recipient’s addresses.
What happens if my package is delayed?
Delays can occur due to customs clearance, weather conditions, or logistical issues. Our team closely monitors shipments and will update you on any delays. For urgent cases, you can contact our support team for assistance.
Do you offer insurance for shipments?
Yes, we offer shipment insurance to protect your package against loss or damage. You can opt for basic coverage or full-value protection based on your needs.
What’s the best way to ensure smooth delivery?
For the best experience:
- Double-check your shipping address.
- Use clear and accurate labelling.
- Choose an appropriate packaging material.
- Opt for insurance if shipping high-value goods.
What documents are required for international shipping?
For international shipments, you may need:
- A commercial invoice (for business shipments)
- A packing list
- Customs declaration forms
- Any required permits or licenses (for specific goods)
Our team can guide you through the paperwork to ensure compliance with customs regulations.
How long does delivery take?
Delivery time varies based on the destination and service level:
- Domestic shipping: 1–5 business days
- International shipping: 5–14 business days (varies by country and customs processing)
- Expedited options: Available for faster delivery at an additional cost
How are shipping costs calculated?
Shipping costs are based on:
- Package dimensions and weight
- Destination country and delivery speed
- Additional services (such as insurance or expedited handling)
You can contact us for an accurate quote.
Can I change my delivery address after shipping?
Address changes are possible if the shipment has not yet reached the final transit stage. Contact our support team immediately to request modifications.
Are there any weight or size restrictions?
Weight and size limits depend on the shipping destination and service level. If you have an oversized or heavy shipment, contact us to determine the best shipping option.
What is Door-to-Door Shipping, and how does it work?
Door-to-door shipping is a seamless service where we pick up your package from your specified location and deliver it directly to the recipient’s address. Our team handles the entire logistics process, including documentation, customs clearance, and last-mile delivery. This service eliminates the need for you to drop off or pick up your shipment from a facility.
Dignified Transportation of Human Remains
Your Questions, Answered

What documents are required for transporting human remains?
For domestic and international transportation, the required documents may include:
- Death Certificate (certified by local authorities)
- Embalming Certificate (if required by the destination country)
- Transit Permit (issued by relevant health authorities)
- Affidavit of Non-Contagious Disease (for international transport)
- Passport and Identification Documents of the deceased
- Consular Clearance (if applicable for international shipments)
Our team assists families in securing and verifying these documents to ensure compliance with local and international regulations.
Can I transport cremated remains instead of a body?
Yes, transporting cremated remains is often simpler and requires:
- Death Certificate and Cremation Certificate
- An Urn Approved for Air Transport
- Customs and Consular Clearance for International Shipments
Many families opt for cremation as a more flexible alternative to repatriation.
How long does the transportation process take?
The timeline depends on the destination and documentation processing:
- Domestic Transport: 1–3 days
- International Transport: 3–10 days (varies by country and document processing time)
Delays may occur due to embassy approvals, airline availability, or local holidays. Our team provides regular updates to ensure transparency and peace of mind.
Are there specific airline restrictions for transporting human remains?
Yes, each airline has policies regarding:
- Acceptable Casket or Container Specifications
- Required Documentation Prior to Booking
- Weight and Handling Charges
- Airport Handling and Storage Considerations
We liaise with airlines to ensure all requirements are met and minimize disruptions.
How is the body prepared for transportation?
Depending on the requirements of the destination country, preparation may involve:
- Embalming (to preserve the body for transport)
- Sanitary Preparation (in cases where embalming is not mandatory)
- Placement in a Hermetically Sealed Casket or Zinc Lining (for international transport)
- Customary or Religious Considerations (to honor cultural or faith-based traditions)
Our team works with certified mortuaries and funeral homes to ensure that all preparations meet legal and ethical standards.
What is the Transportation of Human Remains service, and how does it work?
Our Transportation of Human Remains service ensures the dignified and secure transfer of deceased individuals from one location to another, whether domestically or internationally. We handle all logistical, legal, and administrative requirements, including obtaining necessary permits, embalming or preparation, casket or container selection, airline booking, and customs clearance. Our team coordinates with funeral homes, consulates, and airlines to provide a seamless and respectful service.
What should I do if my loved one passes away abroad?
If a death occurs overseas, follow these steps:
- Notify the Local Authorities and Obtain a Death Certificate
- Contact the Nearest Embassy or Consulate
- Engage a Professional Repatriation Service (Like Ours)
- Arrange for Permits and Documentation
- Coordinate with Airlines and Funeral Homes
We specialize in international repatriation and can manage the entire process on your behalf.
What happens if the deceased had a contagious disease?
In cases involving contagious diseases, additional precautions and regulations apply. Authorities may require:
- Specialized Sealed Caskets or Zinc-Lined Containers
- Clearance from Health Departments and Embassies
- Additional Documentation Confirming Safe Transport
We work closely with health officials to ensure compliance and dignity in handling such cases.
What are the costs involved in transporting human remains?
Costs depend on:
- Distance and Destination (domestic or international rates apply)
- Airline Fees (vary by carrier and route)
- Casket or Shipping Container Type (standard vs. specialized containment)
- Permits and Documentation Fees (country-specific requirements)
- Additional Services (embalming, cremation, or funeral home services)
We provide customized quotes based on specific needs and preferences.
Do you provide religious or cultural accommodations?
Yes, we respect all religious and cultural customs, including:
- Islamic Janazah Preparation and Burial Guidelines
- Hindu Last Rites Considerations
- Christian and Other Faith-Based Preferences
- Specific Regional and Indigenous Traditions
Our team works with religious institutions and cultural advisors to ensure all customs are honoured.
Can the family accompany the remains during transportation?
Yes, family members may travel on the same flight as the remains, subject to airline policies and ticket availability. Our team can coordinate flight bookings to ensure smooth travel arrangements.
What if I have special requests or require urgent transportation?
For urgent cases, we provide:
- Emergency Express Services
- Expedited Document Processing
- Priority Airline Bookings
Contact our support team for immediate assistance. We are here to support you in the most difficult times with compassion and efficiency.
Pet Relocation Services
Your Questions, Answered

How do I make my pet feel comfortable during transit?
- Keep your pet well-exercised before travel.
- Place a familiar blanket or an unwashed piece of your clothing in the crate.
- Ensure your pet is hydrated before departure.
- Avoid feeding them a heavy meal right before the flight.
- Reassure them with calm, positive reinforcement before departure.
What types of pets can be relocated?
We relocate cats, dogs, birds, and other small domesticated animals. Exotic pets, reptiles, and specific breeds may require additional documentation and airline approval. Please contact us to verify eligibility.
Can I schedule my pet’s relocation in advance?
Yes! We recommend booking at least 4–6 weeks in advance for international relocations and 1–2 weeks in advance for domestic moves to ensure smooth arrangements.
How do I get a quote for pet relocation?
To get a customized quote:
- Use our online form.
- Contact our customer support team.
- Schedule a consultation for a tailored relocation plan.
For any additional questions, feel free to reach out. We’re here to make your pet’s journey safe, comfortable, and stress-free!
What are the costs associated with pet relocation?
Pet relocation costs depend on:
- Distance and destination (domestic vs. international)
- Airline fees and pet travel policies
- Veterinary and documentation expenses
- Crate type and size
- Additional services (e.g., door-to-door pickup and delivery, quarantine handling)
We provide a detailed cost estimate after an initial consultation.
What if my pet is a senior or has medical conditions?
Senior pets or pets with medical conditions can still travel, but additional precautions are needed:
- Consult with your vet to assess travel suitability.
- Arrange for a specialized crate if needed.
- Provide necessary medications with clear instructions.
- Schedule direct flights to minimize stress.
We take extra care to accommodate your pet’s needs.
Will my pet be quarantined upon arrival?
Some countries require mandatory quarantine upon arrival. The duration and conditions depend on the destination’s regulations. We will inform you of any quarantine requirements and help arrange necessary accommodations.
Are there any airline restrictions for pet travel?
Yes, each airline has specific regulations, including:
- Breed restrictions (some airlines do not transport brachycephalic breeds like pugs and bulldogs due to breathing difficulties)
- Cabin vs. cargo travel policies
- Seasonal restrictions (some airlines do not allow pet travel in extreme temperatures)
We work closely with airlines to find the safest and most suitable travel options.
What happens if my pet needs medical assistance during travel?
In case of an emergency, our network of veterinary professionals and airline staff are trained to provide immediate care. We also recommend scheduling a pre-travel health check to minimize risks.
Do you offer group relocation for multiple pets?
Yes, we provide solutions for families relocating multiple pets. Special crate arrangements and discounts are available for bulk bookings.
What are the legal requirements for international pet relocation?
International pet relocation requires compliance with the destination country’s import regulations. These typically include:
- Up-to-date vaccinations (including rabies)
- Health certificates issued by a licensed veterinarian
- Import permits (if required)
- Microchipping for identification
- Quarantine compliance (where applicable)
Our team will guide you through the necessary paperwork and legal procedures.
Can I send my pet alone, or do I need to travel with them?
Your pet can travel unaccompanied as a manifest cargo shipment. We handle all airline and customs formalities to ensure a smooth transit and safe arrival at the destination.
What kind of travel crate does my pet need?
Your pet’s crate must meet IATA (International Air Transport Association) standards. The crate should be:
- Well-ventilated on all sides
- Spacious enough for the pet to stand, turn around, and lie down comfortably
- Securely locked to prevent escape
- Equipped with absorbent bedding and water dispensers
We can help you select or customize an appropriate crate.
Do you offer door-to-door pet relocation services?
Yes! Our door-to-door service includes:
- Home pickup
- Airport check-in assistance
- Customs clearance at the destination
- Delivery to the final address
This ensures a seamless experience without you needing to handle any logistics.
How do I prepare my pet for relocation?
- Ensure your pet is comfortable in their travel crate.
- Gradually increase crate time before the journey.
- Keep up with all vaccinations and health check-ups.
- Maintain a normal diet and hydration schedule before travel.
- Provide a familiar item (like a blanket or toy) for comfort during transit.
- Avoid sedating pets unless prescribed by a veterinarian.
What is pet relocation, and how does it work?
Pet relocation is a specialized service that ensures the safe and comfortable transportation of pets across cities, countries, or continents. Our service includes pre-travel consultations, documentation assistance, veterinary checks, airline coordination, and final delivery to your destination. We handle every aspect to make your pet’s journey smooth and stress-free.
How long does the pet relocation process take?
The timeline depends on the destination, documentation, and airline availability. Typically:
- Domestic moves: 3–7 days
- International moves: 2–6 weeks (depending on permit approvals and quarantine requirements)
We recommend planning well in advance to avoid delays.
A Legacy of Satisfied Customers
Voices of Experience
Hear directly from the people we’ve had the privilege of serving. Our valued customers share their stories of seamless journeys, unwavering support, and the peace of mind that comes with entrusting their precious cargo to our care. Their experiences are a testament to the care and commitment we put into every shipment.

Yusuf Al-Khalil
Retired
Respect. That’s what they gave my brother.
From the moment we called, Arab Sas treated my brother with respect. No rush, no cold responses - just people who understand what this means. When he arrived, we knew he had been in good hands. And that means everything.

Sarah Leblanc
Chef
I couldn’t leave my dog behind. Arab Sas made sure I didn’t have to.
I was offered my dream job in Paris, but they don’t just let you fly in with a dog. The paperwork, the vaccinations, the travel restrictions—it was overwhelming. Arab Sas handled it all. When I landed, my little Pierre was waiting for me, just as I left him. Worth every penny.

Ibrahim Musa
Accountant
Losing someone is hard enough. They made the rest easier.
I didn’t even know where to begin, but Arab Sas did. They worked quickly, communicated clearly, and never left us waiting. In a time of chaos, they gave us order. I’ll always be grateful for that.

Hanna Kovalenko
Marketing Manager
I don’t trust many people with my dog. I trust Arab Sas.
I’ve heard too many horror stories. Dogs left on the tarmac, paperwork issues, lost pets. I almost didn’t move because I didn’t want to risk it. But Arab Sas made sure I never had to worry. Every call, every update, every tiny detail - they handled it like it was their own pet. That’s rare.

Hannah McGregor
Nurse
They gave us clarity when we had none.
My grandfather died while traveling, and we had no idea what to do. The process seemed overwhelming, but Arab Sas explained everything simply and handled it with care. We never felt alone in it. They gave us more than just a service - they gave us peace of mind.

Amina Yusuf
Teacher
In the hardest moment of my life, they handled everything with dignity.
When my father passed away in Riyadh, I had no idea where to start. Arab Sas stepped in, took care of the paperwork, and brought him home. They spoke to me with kindness, explained every step, and never once made me feel like I was just another customer. They gave me peace when I had none.
Mastering the Move
Stories, Insights & Expert Advice
Moving goods, relocating pets, or sending something priceless - every journey has a story. Our blog is where expertise meets real-world experience. From packing tips to customs insights, from personal experiences to industry trends, we cover it all. Whether you're navigating international regulations or ensuring safe delivery for something that matters, we provide the knowledge to make every step seamless. Dive in. Get informed. Move with confidence.
Why Door-to-Door Shipping is the Future of International Logistics
Experience hassle-free international logistics with door-to-door shipping, ensuring timely delivery and peace of mind for families and businesses in Riyadh.
The Importance of Choosing the Right Partner for Repatriation Services
Discover why selecting the right partner for the transportation of human remains is crucial for families. Learn how Arab Sas Air Cargo offers compassionate, reliable, and efficient repatriation services, ensuring dignity and respect during difficult times. Explore key factors to consider for peace of mind in the repatriation process.
The Complete Guide to Stress-Free Pet Relocation
Discover essential tips for a smooth pet relocation experience. From preparation and documentation to choosing the right transport method, our comprehensive guide ensures your beloved pet travels safely and comfortably. Trust Arab Sas Air Cargo for expert pet relocation services tailored to your needs.
Tips for Packing Your Belongings for International Moves
Discover essential packing tips for a smooth international move with door-to-door shipping services in Riyadh. Ensure your belongings arrive safely!
How to Choose the Right Shipping Company for Your Needs
Discover reliable door-to-door shipping solutions in Riyadh that simplify your logistics and ensure timely delivery for all your needs.
The Role of Compassion in the Transportation of Human Remains
Discover how Arab Sas Air Cargo provides compassionate and professional transportation of human remains. With a focus on dignity, cultural sensitivity, and family support, we ensure a respectful journey during life's most challenging moments. Trust us to handle your loved ones with care.
Navigating the Logistics of Sending Human Remains of Loved Ones Home Across Borders
Discover the complexities of transporting human remains across borders with Arab Sas Air Cargo. Learn about the legal requirements, emotional support, and compassionate services that ensure dignity and respect during this sensitive journey. Trust our expertise to guide you through every step of the process.
5 Common Myths About Door-to-Door Shipping – Debunked
Debunk common myths about door-to-door shipping and discover how this convenient service can enhance your logistics experience in Riyadh.











